Repair & FAQ's
Here you will find all the information you need to get the most out of your product.
1. My pressure cleaner does not climb/goes in circles
1. Make sure that the blue reducing disk has not been installed in the quick disconnect.
2. Check that the metal pre-filter is present and not clogged.
3. Make sure that the hose weight adjustment nut is screwed down correctly.
4. Make sure the hoses have been cut as indicated in the instructions.
5. Check that the booster pump is working normally.
6. Check that the wheels are turning between 28 and 34 times per minute.
7. Check that the pivoting connectors are fitted the right way round.
8. Check the orientation of the rear drive jet. (on 11 o’clock)
9. If you own a tiled pool, replace standard tires with tires for tiled surfaces.
2. Hose(s)of my pressure cleaner becomes tangled or coiled
Check swivels and make sure they are spinning freely. Lay the hose out in the sun for 24 hours to eliminate any potential hose memory.
3. My pressure cleaner doesn't back up
Hold the back up valve out of the water and verify that it cycles on and off. A complete cycle takes about three minutes. If it stays on all the time or doesn't come on at all then replace the back up valve.
4. My pressure cleaner is tipping over/floating
Verify the wheel revolutions per minute's are in range. Ensure that the head float is not filled with water. Try running the cleaner without the bag and if it fixes the issue then clean the bag with soap and warm water. This will remove any biofilm/oils that may have accumulated in the bag.
5. My pressure cleaner is running in circles on its side
1. Check the filter bag, if full it can weigh the cleaner down on one side.
2. Remove the head float and shake it. If there is water in the float, order a new one.
3. Check the hose floats to make sure they are spaced evenly.
6. My pressure cleaner doesn't clean entire pool or stays at one end
1. Verify that the feed hose is within 15 cm (further or shorter) than the farthest point of the pool.
2. Check the brass insert on the single side wheel. If it has come loose, replace it.
3. Verify the thrust jet is in the correct position.
4. Check to see if drive chain has disengaged.
5. Ensure the backup valve is cycling.
7. Your robotic cleaner's box is not responding when you press the keys
- Disconnect the power supply cable from the mains socket. Wait 10 seconds and reconnect.
- Indicator lights are flashing on the robotic cleaner unit
- Please check the LED on the control unit:
If it is off, the robotic cleaner is working correctly. If it is flashing, the cleaner is notifying you that checks are required.
If the LED flashes once at one-second intervals: check that the robotic cleaner is connected to the control unit. If needed, follow the procedure to disconnect it and reconnect it.
If the LED flashes twice at one-second intervals: check that nothing is preventing the brushes and tracks from turning properly (sand, cable, etc.). To do so, lift up the tracks and remove any obstructions.
If the LED flashes 3 times at one-second intervals: check there are no stones or hair in the blade. Clean the filter, if necessary.
- Make sure the cleaner is in the water before switching it on.
- More settings can be found in the device’s manual.
8. Can a cleaner be used at any water temperature?
Using your cleaner below 12°C can affect the operation of the equipment. Its performance may decrease because the movements will not be performed correctly. For effective cleaning, we recommend that you use your cleaner in water at least 17°C.
9. Where can I find the serial number on my Polaris cleaner?
Pressure cleaners: The serial number is located on the back, on the shell of the device. It is formatted as follows:
A letter – numbers (day-month-year) – and the device number.
Example: C 122521 049
Robotic (electric) cleaners: A sticker can be found under the lid (next to the filter canister). You can also find it on the motor block. It is formatted as follows:
4 letters – numbers – the month and year – and the device number.
Example: BLCA030XXX 0219 001
10. I have a battery-powered wireless robot. How should I store it for the winter?
To preserve the lifespan of your robot and its battery during the winter, follow these steps:
1. Cleaning the robot
a. Empty and clean the filter using a water jet.
b. Ensure the charging pins are completely dry.
2. Charging the battery
a. Fully charge the robot until the LED turns solid green.
b. This step is essential to preserve the battery during winter storage.
3. Storage
a. Store the robot indoors in a place with a stable temperature (between 5 and 20°C).
b. Protect it from moisture and direct sunlight.
4. Restarting in spring
a. Before the first use, fully recharge the battery (solid green LED).
b. This charge is necessary because:
i. The robot enters "hibernation mode" and does not turn on immediately.
ii. The battery discharges slightly even when the robot is not in use.
By following these recommendations, you will optimize the longevity and performance of your robot.
11. My wireless robot P3200 does not charge:
Checking the charger
1. Plug the charger into a power outlet without connecting the robot.
2. Observe the charger's LED indicator: it should light up green.
• If not, try another outlet to ensure the issue is not with the power source.
•If the LED still does not light up, the charger needs to be replaced.
3. Connect the robot to the charger: the charger's LED should then turn red.
If it does not:
• Check the condition of the charger cable. If damaged, replace the charger.
• Inspect the charging pins on the robot. If they are corroded, clean them with a small brush. If corrosion persists, the pins may need to be replaced.
Checking the robot
Observe the robot’s LED:
• When plugged in, it should blink orange or green.
• If it does not blink, place the robot outside, away from direct sunlight, at least 2 meters from a building.
• If the problem persists, contact your retailer for instructions on sending the robot to a service center.
12. My wireless robot P3200 is on (LED is lit) but does not respond
If your robot is on but not responding correctly, follow these steps:
1. Check the robot's battery status
a. The LED should be flashing or solid green.
b. If not, recharge the robot.
2. Check the slider
a. Make sure the slider moves properly downward and returns to its original position.
3. Check the propeller
a. The propeller should turn intermittently to detect water.
b. If not, ensure no debris is blocking its operation.
4. The LED is green, but the robot does not start at all
a. If the robot still does not respond despite these checks, contact your retailer for technical support.
For more information or in the event of a malfunction, please contact your retailer.